ABOUT HERITAGE HOUSE:
Heritage House was founded in 1987. We are the Central Coast's oldest and largest professional liquidation company. Heritage House liquidates businesses and personal residences. Our clients liquidate for all kinds of reasons including death, divorce, moving, re-decorating, retiring, down-sizing, etc. Heritage House has been liquidating an average of one household per week. We are typically paid by a commission based upon the amount sold at the sale. Heritage House provides a free no-obligation consultation in which we will tour the premises and provide our client with a bid for our services. To schedule a consultation, please call Carolyn directly on her cell phoneat: (805)878-1978; leave a message on her voice mail if she does not pick up. Or, you can leave a message at our office: (805)937-3855 or, toll-free, 1-800-761-3855. Your phone call will be returned promptly within twenty-four hours or sooner.
Jim and Carolyn Rivaldi are the owners of Heritage House. Jim is a native of the Central Coast; Carolyn's family moved to the area in 1959.
The Rivaldi's enjoy their work, and like working together as a family. Two sons and a daughter have grown up working in the family business.
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MORE INFORMATION ABOUT HERITAGE HOUSE SALES:
Our large, well-trained staff can handle any size sale. We can handle the sale from start to finish with no worries for our clients. Our clients just need to select the items that they wish to retain; we will then clean, organize, display, price, advertise, and sell all that remains.
People are often amazed that we sell more than just sell furniture. We sell all kinds of personal property including books, jewelry, appliances, kitchen utensils, linens, potted plants, vehicles, tools, canned food, china, pottery, collectibles and antiques, clothing, etc.
At the end of the sale, our staff can dispose of what is left. If clients choose to donate items, we can provide an appraisal of the donated items to go along with the charitable organization's receipt. We can also take items to the landfill, and have the home or business professionally cleaned, if desired. In some cases, this service is done at no charge; in others, a fee is charged.
Heritage House has the ability to continue to market fine items that did not sell at the sale through eBay and other venues, if our client so desires. In some cases, Heritage House can remove items from a client's home or business, and sell those items at one of our warehouses. We can also sometimes combine clients' items to have enough merchandise for a complete sale.
HERITAGE HOUSE PROVIDES YOU WITH EXTRA PROTECTION
AT NO COST TO YOU:
Safety is of the utmost importance to us. All of our worker's are covered by Workmen's Compensation. Heritage House carries a million dollar liability policy for each sale to provide our client with additional coverage should a customer be injured. Our client is not charged extra for the insurance--it is included with our services. For added protection, we are bonded.
Heritage House is meticulous in training all staff to be alert for potential hazards. We utilize cones, caution tape, hazard stickers, etc. to alert our customers of things like stairs and a change of grade on the property. We also limit the number of people who have access to the premises at a given time in order to make the environment safer. For this reason, we are proud to say that we have had no customer claims to date.
Our large, well-trained staff can handle any size sale. Although our fees are standard for our industry, we typically provide double the staffing that is standard for our trade. Although this extra staffing is costly for Heritage House, we are willing to absorb this cost in order to protect our clients and customers by preventing injury and loss. Staff are typically utilized in the following way: One or more of our workers maintains a "waiting line" to enter the premises, and oversees the parking of cars. A worker also checks receipts as a customer leaves the premises. Other workers are stationed throughout the home or business to assist customers with their purchases. Cashiers take the customer's money, and provide them with a cash register receipt If a customer needs help loading an item, we can assist. Delivery is also available. Some workers are assigned to protect small, pocketable items. All workers are provided with a walkie-talkie for communication purposes.
Heritage House is proud to be a member of the Better Business Bureau (BBB), and is a member of O.T.O.R.A.
HOW LONG DOES IT TAKE HERITAGE HOUSE TO PREPARE FOR A SALE?
We are frequently asked how long it takes us to prepare for a sale. We have the ability to prepare most sales within a week. However, in order to take full advantage of all the advertising potential, it is recommended that two or more weeks be allowed for us to prepare your sale, depending upon the size of the sale and the quality of the items.
HOW MUCH DOES HERITAGE HOUSE CHARGE FOR SERVICES?
Heritage House is compensated for our services by a commission based upon the dollar amount sold at the sale. Our commission varies depending upon the amount sold; the commission percentage gets lower as we sell more merchandise. This is a unique feature of our service; industry standard is to charge a flat percentage, regardless of the size of the sale. Heritage House Sales passes on a huge savings to the larger estate sale clients, while charging the lowest possible commissions for the smaller sales. We do not charge more than 30%. If you compare our service with others, you will see that we offer far more for the same commission (or less).
We frequently advertise in 5 other newspapers, on Craig's List, and onZZStar.com; this advertising is done at no cost to the client. Heritage House also provides free advertising on our website--which includes pictures and descriptions of the main items featured at the liquidation sale. We are the only local company to provide this type of internet advertising. Heritage House maintains a subscriber list of regular clients who ask to be notified by e-mail about upcoming sales. Each week we send out around three thousand to four thousand e-mails! In some cases, we telephone clients and/or mail flyers. Heritage House also distributes flyers about upcoming sales at each of our sales. We have a box full of flyers for customer pickup outside Bella's Consignments located at 255 Union Avenue in Old Town Orcutt, CA.
For an average, full home (that does not require more than six workers) our commission is typically 25% with NO reimbursement for newspaper or other advertising and NO "hidden" fees. For even the smallest sale, our commission does not exceed 30%.
HOW DO I SCHEDULE AN ESTATE SALE?
Heritage House provides a free no-obligation consultation in which we will tour your premises and provide you with an estimate for the cost of our services. To schedule a consultation, please call Carolyn on her cell phone at: (805)878-1978, or leave a message at our office: (805)937-3855 or, toll-free, at: 1-800-761-3855. Your phone call will be returned promptly within twenty-four hours or less. Or, if you prefer, send us an e-mail at: heritagehouse@thegrid.net
NEED MORE INFORMATION?
You can contact us through this web site. Scroll up to the top of the page, and click on "Contact Us". You can contact
us by e-mail at: heritagehouse@thegrid.net Our office will take a message twenty-four hours a day at: (805)937-3855,
or toll-free 1-800-761-3855.
If you have further questions, you are also welcome to call Carolyn Rivaldi's cell phone: (805)878-1978. If she does not
answer, please leave a voice mail, and your call will be returned promptly.
